Kripter.io FAQs

What is Kripter?

Kripter offers a suite of tools that brings together differing security and encryption technologies; engineered by us for simple and easy use.

Who uses Kripter?

Individuals concerned about privacy and looking to protect their digital footprint… Businesses worried about security or corporate spying... or Professionals from Healthcare & Finance to Legal & Governance are turning to Kripter to help them secure there day-to-day communications.

With Kripter users can send instant messages, speak to other users, send and receive emails or transfer files easily using the latest encryption and security technologies.

Is Kripter secure?

Given enough time and resources all systems and encryption can be broken! It comes down to engineering systems and process in a way that, the time and resources required to break the encryption becomes economically unviable.

For example default Kripter systems utilise AES 256-bit encryption, so given the prospect of having to Brute-force the entire Keyspace:

Breaking a symmetric 256-bit key by brute force requires 2128 times more computational power than a 128-bit key. 50 supercomputers that could check a billion billion (1018) AES keys per second (if such a device could ever be made) would, in theory, require about 3×1051 years to exhaust the 256-bit key space.

What information do we take from clients?

Only the information you provide, however setting up an account can be accomplished within a few simple steps. Others cannot see this information as the only thing used to identify your account is your User ID also known as the Kripter UID.

What information do we collect and how is this information used?

We do not collect or monitor any information outside the scope of our own systems performance and security metrics needed for us to maintain acceptable levels of service.

What information do we NOT Collect?

The architecture and design of the Kripter services does NOT collect information from your devices.

What information can you see?

Regardless of the type of communication, messages, voice or file transfer... all that can be seen by us is the encrypted stream. For this reason it may be difficult for us to diagnose or troubleshoot any localised connectivity issues you may face.

What information can we see regarding our users?

Only the information used to register for Kripter services.

What personal information do you store? And for how long?

Only the information used to register for Kripter services is kept on our records. This information is held, until your account is either marked for deletion, if so we will provide 30 days notice before any records are permanently expunged from our systems.

Do we share any information with third parties?

We share fiscal accounting and taxation information with the relevant domestic bodies only.

Do we send information to third parties?

No, but speaking of parties we do like to party :-)

Can we see the information clients give to us?

We can ONLY see the information you used to register the account.

What encryption do you use?

By default Kripter systems utilise AES 256-bit Encryption.

Are my emails and file transfer encrypted also?

Any email and attachments sent Kripter-to-Kripter travel internally on our own email servers and do not cross out over the internet.

When sending emails to external mail servers we cannot guarantee that these mails will not be intercepted by a third party. We strongly recommend users create their own OpenPGP keys, these can be easily distributed via the Kripter Open PGP Keyserver we maintain for free.

Can I have an increased email mail box size?

Yes if you require additional email storage you can purchase simple Bolt-Ons and upgrades to your account.

What happens when a message is deleted?

The encryption keys used are generated on your device and sent through a Peer-to-Peer connection to the other device. The messages, voice or media transferred goes though this exact same method and once deleted are un-recoverable.

How does our site handle “do not track signals?”

We are not in the habit of tracking visitors to our website and handle “do not track signals” by not tracking.

Does our site allow third party behavioural tracking?

No, we are not in the habit of tracking visitors to our website.

Does Kripter log user activities, such as duration and device?

The architecture and design of the Kripter services does NOT collect information from your devices.

Does Kripter log my movement using GPS?

The architecture and design of the Kripter services does NOT collect information from your devices

Will you require any ID from me at any point once registered?

The information we need to obtain from users who use our services is subject to change dependant on local regulatory requirements, please check our website for the latest information, or visit Kripter.

Do we send our users emails about our promotions, products, services?

No we do not send any such information to your Kripter account, you can however sign up to our Not-so-Regular News letter to get the latest news and information from Kripter.

Does Kripter co-operate with any third party authorities?

We only deal with domestic bodies concerned with company registration and fiscal accounting aspects, anything else outside of this scope would need to be accompanied by an appropriate legal document.

What information would they be able to receive?

Depending on the scope of any Legal document and the requirement therein would dictate what information can be accessed. We can at most only give what we have, to see what information we have or can obtain please see the rest of the FAQ.

Do you keep records of any accounts that have been de-activated or shut down in full?

Only the information used to register for Kripter services is kept on our records. This information is held, until your account is marked for deletion, if so we will provide 30 days notice before any records are permanently expunged from our systems.

How long are my message conversations kept on my login before being deleted automatically?

We cannot automatically control the duration of retention for messages you have sent or received, as they reside only on the active device or session, this is purely down to your preference. Please note that once deleted any messages or call history are unrecoverable.

Will the Wipe function delete all my conversations and call history?

Yes, if Access Phrase or Wipe Phrase functions are executed, all conversations, call history and settings are deleted from the device.

Can any of my calls or messages be intercepted by a third party, even an employee of yours?

The encryption keys used are generated on your device and sent through a Peer-to-Peer connection directly to the other device. The messages, voice or media transferred goes though this exact same method, all that can be seen by our system administrators is the encrypted stream.

If you feel you may be victim of a Man-In-Middle method of security circumvention, we strongly recommend you use the Fingerprint Verification process to thwart such attempts. However if you feel your device may have been compromised we recommend you immediately seek technical assistance.

Can I use a wireless Bluetooth headset or hands-free device?

Yes you can use any device that is compatible with your device.

If so is my communication compromised?

Whether or not Bluetooth devices can be snooped on during an active Paring remains ambiguous with the majority of analysts warning with the growing prevalence of Bluetooth-enabled equipment could start a trend in wireless scanning... We recommend if you are unsure – Air on the side of caution.

How do I save pictures and files sent to me through Kripter?

Pictures transferred though the messenger service will be placed into a received files folder on your device.

How do I uninstall and reinstall Kripter on my handset?

Simply use the Software removal features of your handset operating system, however we recommend you Logout from Kripter before uninstalling, this will clean down any localised information.

How much data/bandwith does Kripter use?

Although Kripter has been designed to be as data frugal as possible, due to the Peer-to-Peer nature the actual data bandwidth used will vary upon personal usage.

Do I incur roaming charges?

Kripter requires an internet data connection (3G/4G or WiFi) to function, so when travelling you may incur Data Roaming charges, however this is purely dependant on the terms and conditions between you and your network provider.

How do I change my password if lost?

If you have configured an account recovery, then you can simply follow the recovery steps.

Do you out source any services from third parties?

We own and operate our systems and have an in-house team of developers who work exclusively on Kripter products and services. We do however work with third party Network Penetration testers and hackers to ensure our systems are resilient and up to date against current attack methods and techniques.